Refund policy
📦 RETURN POLICY
Return Policy – Steady Hands Nursing
At Steady Hands Nursing, we strive to ensure customer satisfaction while maintaining strict safety and hygiene standards for medical supplies.
Return Eligibility
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- Item must be unused and unopened
- Item must be in original packaging
- Item must be in the same condition as received
- Proof of purchase is required
Non-Returnable Items
Due to the nature of medical and healthcare products, the following items are not eligible for return:
- Opened or used items
- Personal protective equipment (PPE) once opened (gloves, masks, gowns)
- Hygiene-related products
- Clearance or final sale items
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: info@steadyhandsnursing.com
Please include:
- Order number
- Description of the issue
- Clear photos of the item
We will review and resolve the issue promptly.
Return Process
To initiate a return:
- Contact us at info@steadyhandsnursing.com
- Wait for return authorization
- Ship the item back following our instructions
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Processing Time
Once your return is received and inspected:
- Approved returns will be processed within 5–10 business days